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Please only use this form if you placed an order in the last 12 hours or less.

CLICK HERE TO VIEW our Returns, refused orders & cancellation policies

Refund Policy for orders Lost in Transit
Very occasionally orders are delayed for reasons which are totally beyond our control, for example – worker strikes, pandemics, and customs delays. Due to this, we can only offer a refund or a free replacement after a period of 6 weeks from the time we received your order has expired.

Refund Policy for Order Cancellations and Returned Orders
All Policies take effect from the moment that your order is received by us.

Refused Order Policy
If you decide to refuse your order on delivery, or refuse delivery of your order by way of non-payment of import duties or taxes, or by any other means, the refused order will be subject to a minimum 80% charge to cover our costs. Shipping and handling fees will not be refunded.

Refunds Policy
Our supplier honors all refunds authorized by us. All refunds are paid via PayPal only (being the source of the original payment for the goods). Please note that due to money laundering legislation, refunds can only be made via the source of the payment (

Returned Order Policy
If you decide to return your order you will first need to accept delivery and then return the goods to our office in New Zealand at your expense. Your order will not be returned to us if you refuse delivery. If you refuse delivery, our Refused Order Policy will apply.

Once we receive the unopened returned item in its original condition, we will pass a refund which may be subject to a 10% handling fee. Under no circumstances will any shipping fees, customs duties, or import taxes be refunded.

Please note that we cannot pass any refund if the parcel has been opened, or if we do not receive the parcel back from you.

Order Cancellation Policy
Every effort will be made to cancel your order before it has been shipped. Note that we ship all orders within 1 business day of receipt. Refunds can only be processed if we are still in possession of the merchandise. A handling fee of 10% may apply.

If you decide to cancel your order after it has been shipped, this will be subject to a minimum 80% charge. Shipping and handling fees will not be refunded.

If you decide to refuse your order on delivery, this will be subject to an 80% charge as per our Refused Order Policy above. Shipping and handling fees will not be refunded.

By returning merchandise to us, you agree to the terms and conditions of the above policies.

Incorrect Address Policy
If you provided an incorrect address with your order, and your order has been shipped with that incorrect address then you will need to contact the courier to redirect and pay for your parcel to be sent to the correct address. When you have provided us with an incomplete (but not incorrect) address, we will contact you to reconfirm or correct your address details before handing your order to our couriers. Orders shipped to the wrong address as provided by you with your order will not be refunded

Money-Back Guarantee
If you wish to claim a refund in terms of our Money Back Guarantee then please click here. The above refund policies do not apply to the terms and conditions of our Money-Back Guarantee.

Please do not use this form if your order has been shipped already.

Cancellation Form

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We only promote 100% natural products that have been clinically tested by renowned professionals, and which are proven to be highly effective and completely safe. We publish all clinical test results, so you can see the effectiveness of our products before you buy.
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We offer a Money Back Guarantee because we want you to have complete peace of mind when you decide to purchase the products we recommend. Our aim is to help you to regain your good health safely and effectively – with zero risk to your health, and zero risk to your finances.
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Our Natural Health team is always available to answer any questions you may have about the symptoms and treatment of stomach ulcers and helicobacter pylori infections. We offer ongoing professional advice to ensure you regain your good health safely.
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