FAQ's

Frequently Asked Questions (FAQ's) are those questions which we are most frequently asked by our customers. You can save lots of time by viewing the FAQ's - especially if you need an answer urgently.

If your question is not answered here then please contact us by using the form found on the Contact page.


FAQ's - Website Navigation

Q. "What is the best web browser to use?"
A. Our website is fully responsive and is super easy to view and navigate on all web browsers, and on all computer types. Our website is also fully functional on all mobile devices.


FAQ's - Medical Advice

Q1. "Can you provide me with any Medical Advice?"
A1. The short answer is "No" we cannot. We are ethically bound to always refer you to your personal Doctor for all Medical Advice for every ailment or disease. However, if you are unsure about your Doctor's opinion then you are entitled to seek a second opinion from say a Doctor who practices in Complimentary and Alternative Medicines or as a Naturopath, Chiropractor, Acupuncturist or similar.

Q2. "What type of Doctors do you suggest that I consult with?"
A2. We suggest that you visit Doctors who practice in Complimentary and Alternative Medicines, for example a Naturopath, Homeopath, Chiropractor, Acupuncturist, or similar. This is because they are far more open minded about Natural Medicines and your future health. You are more likely to get far better long term results from these Doctors because they focus on the cause rather than treating the symptoms.

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FAQ's - Placing and Processing an Order

Q1. "How can I order Matula if I live in a country that is not included in the list of countries on the PayPal online Order form?"
A1. We are currently working on this and will have an answer for you shortly.

Q2. "I have a problem with my order going through the PayPal system."
A2.One of the most common problems is when you don't enter your name exactly as it appears on your Credit or Debit Card. Please make sure to use the same case, Capitals or lower case exactly as on your card. Another common problem is when you have not entered all the details required by PayPal. Please check that you enter all your details.

If you are still unable to complete your transaction with PayPal then please call one of these numbers;
USA & Canada => 1-402-935-2050
United Kingdom => 08707 307 191
PayPal's friendly operators will be there to assist you. They are open between the following hours:
4:00AM to 10:00PM Monday through Friday
6:00AM to 8:00PM on Saturday and Sunday

Q3. "If I don't have a Debit or Credit Card can I still use PayPal?"
A3. PayPal accept Debit or Credit Cards. If you do not have one of these cards, then try PayPal's eCheque payment facility. We are currently working on another range of alternative payment options as well.

Q4. "How do I place my Matula Order?"
A4. You will find this facility at the bottom of the "Buy Matula Now" page. Look for the "Buy Now" buttons for the respective currencies and by pressing on the one relevant to your choice you will automatically connect with the PayPal online ordering process. Please follow the instructions and complete all the information that PayPal require. When you have completed this then click the "Process Order Now" button and your order will be processed. PayPal will send you an Order Confirmation and then we will also acknowledge that your Order has been received.

Q5. "After I have placed my order how long does it take for ulcer-cure.com to ship it to me?"
A5. It will take a maximum of 2 business days, but normally we ship 1 business day after we have received your order. The only exceptions will be when we have a Bank or Public holiday in the country we ship from, or when we are waiting for additional information from our customers.

Q6. "Can I place my order for Matula over the phone?"
A6. At the moment we can only accept orders through PayPal. We are currently working on a range of other payment options that you will be able to use in the future.

Q7. "Can I buy Matula anywhere else and do any Doctors supply it?"
A7. At present, Matula can only be purchased exclusively from this website. We have recently introduced a program for Doctors and other Health Care Professionals in the United States and Canada who can recommend Matula Herbal Formula to you, and will be able to order it on your behalf.

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FAQ's - Shipping

Q1. "How long will it take me to receive my order once it has been shipped?"
A1. This depends on whether you have chose Registered Airmail or the Fast Track Service. Fast Track Service is only available for shipping to USA or Canadian addresses. If you chose Registered Airmail you can expect delivery in approximately 15 business days. If you chose the Fast Track Service then expect delivery in 3 - 5 business days in the USA, or 4 - 6 business days in Canada.

IMPORTANT FAST TRACK CHARGES NOTE (for USA and CANADA only):
Please note that all Matula Herbal Formula orders are shipped from South Africa. To ensure fastest possible delivery and that the freshest stock is delivered, we keep a small rolling stock with our distributor in the USA. Behind the scenes we courier replenishment stock everyday from South Africa to the USA to ensure we constantly have enough stock on hand to be shipped out by FAST TRACK delivery. To courier Matula Herbal Formula direct from South Africa your door would cost up to $55.00 more than we charge. We have worked very hard to establish a far more cost effective Fast Track Delivery service at the current price - this is just over $20.00 more than the Registered Airmail option - which will normally take around 15 business days to reach you. Please do not be alarmed when you see a delivery cost of less than $10.00 on your parcel when it arrives - this only covers the cost of the final leg of your parcel's journey after it has been shipped from South Africa to your address in the USA or Canada. Please also note that the shipping charge you see is NOT an additional charge - it is included in the Fast Track charge you paid for when you ordered.

 

Q2. "What shipping method do you use?"
A2. At present we offer two shipping options - Registered Airmail (to all destinations except Canada) and Fast Track Delivery (to USA and Canadian addresses only).

Q3. "How can I check the delivery status of my order, once it has been shipped via Registered Airmail service?"
A3. Registered Airmail service for a fast, efficient and reliable method of shipping to international destinations. Your order leaves South Africa via a courier service, and is then injected directly into an international postal distribution centre for final delivery. Please note that there are no tracking facilities with this postal service. 

Q4. "How can I check the delivery status of my order, once it has been shipped via the Fast Track service?" 
A4.  Once your order has been shipped we will provide you with a tracking number, and a link to use should you want to check on tracking progress.

Q5. "What would happen if I made a mistake with my address and my parcel was returned to to you?" 
A5. All postal services around the world are bound by regulations to only deliver items that have a full and correct address, particularly when the item has been sent by post. If your address is incorrect or incomplete then your parcel will be returned to us. When deliveries are returned we will contact you and confirm that you have provided us with an incorrect postal address details. When you have reconfirmed or corrected your address details, we will correct the delivery address and place the reshipment on hold. We will release your order as soon as we have received your payment for the additional shipping fees. Once your payment has cleared, we will immediately ship your order to you.


NEED TO CHANGE THE SHIPPING ADDRESS ON YOUR ORDER?

If you need to change your address on your order you must do so within 2 hours of placing your order. We cannot be held liable for wrong shipping addresses. If you need to change your address please click on this button...

Change Shipping Address NOW


FAQ's - Contacting Us

Q1. "How can I contact you?"
A1. You can click on the 'Contact Us' navigation button on the top of this page or you can click here to access this page now.

Q2. "Have you got a Customer Services Center?"
A2. Yes we do indeed. Our trained and friendly Team are always happy to deal with your enquiries, promptly, politely and with your best interest at heart. All enquiries are answered by email.

Q3. "After placing my order I didn't receive confirmation from you by e-mail. Why did this happen?" 
A3. The cause of this is that some ISP's like AOL block some incoming emails as spam or junk mail. To prevent this problem and make sure that you receive all emails from ulcer-cure.com

This is all you have to do in Outlook or Outlook Express;

1. On the Tools menu, click Options.
2. On the Preferences tab, under E-mail, click Junk E-mail.
3. Click the Safe Senders or Safe Recipients tab.
4. Click Add.
5. In the Enter an e-mail address or Internet domain name to be added to the list box, enter @matula-naturals.com, or "matula-naturals.com" or *.matula-naturals.com and then click OK.

CLICK HERE for more information on whitelisting please

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FAQ's - Using PayPal

Q1. "How can I order Matula if I live in a country that is not included in the list of countries on the PayPal online Order form?"
A1. You can now place orders and make direct payment into our bank account. Simply click here and choose the Flag that suits you best. Then follow the instructions in the middle of the next page, where you are asked if you would prefer to make a direct payment.

Q2. "I have a problem with my order going through the PayPal system."
A2. One of the most common problems is when you don't enter your name exactly as it appears on your Credit or Debit Card. Please make sure to use the same case, Capitals or lower case exactly as on your card. Another common problem is when you have not entered all the details required by PayPal. Please check that you enter all your details. If you still experience problems please contact PayPal for further assistance, or you can opt to make a direct payment (see Q1 above).

Q3. "If I don't have a Debit or Credit Card can I still use PayPal?"
A3. PayPal accept Debit or Credit Cards. If you do not have one of these cards, then try PayPal's eCheque payment facility, or alternatively, you can opt to make a direct payment (see Q1 above).

Q4. "After I have made payment, how long does it take to ship my order?" 
A4. It will take a maximum of 2 business days, but normally we ship 1 business day after we have received your order. The only exceptions will be when we have a Bank or Public holiday in the country we ship from, or when we are waiting for additional information from our customers.

Q5. "Can I place my order for Matula over the phone?"
A5. No. At the moment we can only accept orders through PayPal, or directly into our bank account (see Q1). . 

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FAQ's - Matula Herbal Formula™

Q. "What are the ingredients of Matula Herbal Formula™?"
A. All the ingredients are natural wild herbs. Click here to see a detailed chart of the plant species.

Q. "How long do I have to take the Matula treatment for?"
A. The Matula treatment covers 30 days. The dosage is two cups of Matula Herbal Formula™ a day, one when you wake up in the morning and the other before you go to sleep at night. Even though you might be feeling better after two weeks or 14 days we recommend that you complete the full 30 day treatment to gain maximum benefit from it.

Q. "Can I take Matula if I am pregnant?"
A. As a precautionary measure we advise all pregnant or lactating women to consult with their Doctor before taking Matula. If your Doctor agrees then you most certainly can take Matula.

Q. "Can my child take Matula Herbal Formula™?"
A. As a precautionary measure we advise that all children under the age of 12 years of age should only take Matula after consultation with your Doctor.

Q. "Can I take Matula if I am taking any blood thinning medication?"
A. We advise that you consult with your Doctor before taking Matula Herbal Formula™ if you are on blood thinning medication.

Q. "Can I take Matula Herbal Formula™ if I am using other medications?"
A. Yes, you can take Matula quite safely with other treatents. Please note that if you are on blood thinning medication that we advise you to consult with your Doctor before taking Matula Herbal Formula™. Please note there are NO ALLERGIC REACTIONS OR CONTRAINDICATIONS WITH OTHER MEDICINES. This is because Matula Herbal Formula™ has been clinically tested and proven to be less toxic than an ordinary cup of herbal tea.

Q. "Can I safely take Matula after completing the first 30 days treatment?"
A. The answer is yes you can. Matula has been proven to be non-toxic and there is no limit as to how long you can continue taking it. The question is whether you really need it to continue taking it, as all of our customers have only ever needed a single treatment to successfully treat H. pylori.

Q. "Is Matula also effective in treating Acid Reflux, Dyspepsia and Candida Albicans?"
A. The answer is yes it does. Please note that Matula is not recommended for treating Thrush or Vaginal Candida. Matula also treats ailments associated with the Duodenum, Stomach and Esophagus, commonly referred to as the Upper Gastrointestinal Tract. It has also been used to successful treat some lower GI Tract illnesses like Non-Ulcerative Dyspepsia, Ulcerative Colitis, Dysbiosis, Peptic/ Gastric/ Duodenal Ulcers, Diverticulitis and Leaky Gut syndrome.

Q. "Why should I trust Matula to help me when other treatments have failed?"
A. This is a simple question to answer. Matula has been clinically tested and proven to be over 98% effective against H. pylori*. For further information please refer to the following links to the relevant pages in this website.

Q. "Does Matula Herbal Formula have any negative side effects?"
A. Absolutely none what so ever. Matula has been tested and proven to be non-toxic and none of the thousands of patients who have taken Matula since 2006 have ever had any side effects from the tea. Many patients also suffer simultaneously from Candida Overgrowth without knowing about it, and experience symptoms very similar to those of H. pylori. Click here to read more about this.

Q."Matula seems to be very expensive - why is that?"
A. It would appear that Matula is expensive but in reality it works out cheaper than trying any other form of treatment. Matula is a premium Herbal Treatment that will actually save you money. The beauty of Matula is that you will only need one 30 day treatment to get rid of H. pylori. So it is a one-off expense. Matula Herbal Formula has been scientifically tested and proven to be over 98% effective against H. pylori*, and does not merely treat symptoms. Matula Herbal Formula also carries a 100% Money back Guarantee unlike any other medication you may find.

 

Q. "I suffer from Acid Reflux. If I take Matula do I also need to take an antacid to reduce acid?"
A. From our experience it is not necessary. Most of our customers have not taken any antacids during the treatment period with Matula Herbal Formula™ and have always had outstanding results. However, if in doubt please consult with your Doctor.

Q. "What is the most effective test to determine whether I have H. pylori?"
A. We have found that the H. pylori Stool Antigen test is accurate enough and also cost effective too. After completing your treatment it is essential to wait between 3 to 4 weeks before having a further H. pylori Stool Antigen test to accurately determine your H. pylori status.

Q. "Why is Matula in a Tea and not in tablets like other Medications?"
A . The primary reason why Matula is in a tea form is because liquids are known to achieve 80% of absorption of the active ingredients compared with tablets that can only achieve between 20 to 30% absorption. The second most important point is that the liquid form of Matula Herbal Formula covers a far greater surface area of the stomach lining and completely saturates the H. pylori allowing enough time to kill it off. Interestingly enough, the Chinese have used tea as an effective medium for treatment for centuries with great success.

Q. "Do you have any Quality Standards that you adhere to?"
A. Yes we certainly do. All the herbs in the Matula formulation are sun dried and stored in food quality hygienic conditions. After the milling process the blended herbs are subjected to a lengthy steaming process. This ensures that all forms of fungi and other bacterium are removed. Immediately after this process the herbs are packed by an accredited manufacturing facility that has FDA Registration, USDA NOP Production Standards Certification, SGS Organic Production Standards Certification and is also HACCP Registered. The herbs are first packed in a tea bag and then into a foil sachet. This ensures freshness and eliminates the absorption of any moisture. Matula also has a shelf life of 2 years.

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FAQ's - Dosage and Tips

TIP! Drink Matula Herbal Formula™ on an empty stomach - For best results, Matula Herbal Formula™ should be taken 30 - 60 minutes before you have breakfast. At night, try and wait at least 2 hours after eating before you take Matula Herbal Formula™, and then retire for the night.

Recommended Dosage for Adults and children over 12 years

Q1. "What is the recommended dosage of Matula Herbal Formula™ for Adults?"
A1. The recommended dosage of Matula Herbal Formula™ is two cups per day. The first cup must be taken in the morning after you wake up, and the second cup should be taken just before you go to bed at night.

Q2. “What dosage do you recommend if I have tested positive for Candida Albicans?”
A1.For Adults we recommend two consecutive months treatment of Matula Herbal Formula for Candida Albicans. This is simply because Candida is a stomach yeast infection and the bacteria multiply a lot quicker being in the fungal family. We have found that using a good probiotic as a supplement with Matula Herbal Formula helps to inhibit Candida Albicans in 60 days

Recommended Dosage for Children under 12 years

0 to 2 year Olds
Use 300ml (about a full coffee mug) full of boiling water. Add one tea bag and allow this to draw/stand for 10 to 15 minutes. Divide into four equal portions (of 75ml each) and allow the child to drink one portion (75ml) first thing in the morning about half an hour before a meal/ breast feed. The balance of the three remaining portions must be retained in a glass and sealed with cling film and then left in the refrigerator. The next dose/portion must then be given to the child just before they go to sleep at night. There will now be two remaining doses/portions for the following morning and evening. Repeat this process for 30 days.

2 to 6 year Olds
Use 300ml (about a full coffee mug) full of boiling water. Add one tea bag and allow this to draw/stand for 10 to 15 minutes. Divide into three equal portions (of 100ml each) and allow the child to drink the one portion (100ml) first thing in the morning about half an hour before a meal/ breast feed. The balance of two remaining portions must be retained in a glass and sealed with cling film and then left in the refrigerator. The next dose/portion must then be given to the child just before they go to sleep at night. There will now be one remaining dose/portion for the following morning. Repeat this process for the full 30 days.

6 to 12 year Olds
Use 300ml (about a full coffee mug) full of boiling water. Add one tea bag and allow this to draw/stand for 10 to 15 minutes. Divide into two equal portions (of 150ml each) and allow the child to drink the one portion (150ml) first thing in the morning about half an hour before breakfast. The second dose/portion must be retained in a glass and sealed to cling film and then left in the refrigerator. This dose/portion must then be given to the child just before they go to sleep at night. Repeat the process for the full 30 days.

Over 12 years of age
Full Adult dose

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Refund Policy for Order Cancellations and Returned Orders

All Policies take effect from the moment that your order is received by us.

Refused Items Policy
If ordered product(s) are refused upon delivery, the returned products will be subject to a 20% restocking fee. Shipping and handling fees will not be refunded.

Refunds Policy
Our supplier honors all refunds authorized by us. All Refunds are paid via PayPal only (being the source of the original payment for the goods). Please note that due to money laundering legislation, refunds can only be made back to the source of the payment (www.PayPal.com) and not to a customers credit or debit card, or bank account.

Return Time Policy
Please note that we cannot, under any circumstances, accept any requests for the Return and refund of your order where the time between Delivery and the claim for a Refund exceeds 14 days. When and if you wish to claim we will require satisfactory evidence from you in the form of a document from your Post Office or courier service that clearly indicates the date you received your product/s. This evidence must be scanned and sent to us together with your request for a Refund. Shipping and handling fees will not be refunded.

Returned Merchandise Policy
There is a 20% restocking charge for returned items if the package has not been opened.
There is a 50% restocking fee if the package has been opened whether the products have been used or not. Shipping and handling fees will not be refunded on returned items.

In the event of a cancellation/order return after we have shipped (and before you have received the merchandise), please refuse delivery and do not attempt to accept the package otherwise you will be responsible for paying the return shipping fee and insurance to cover loss or damages. By refusing delivery the merchandise can be returned to our facility without either party incurring any further charges. Shipping and handling fees will not be refunded.

If you have accepted delivery of the merchandise and are in possession of the merchandise, and you then decide to return the merchandise to us, then the cost of shipping the merchandise back to us will be for your own account.Shipping and handling fees will not be refunded.

By returning merchandise to us, you agree to the terms and conditions of the above policy.

'Returned & Lost' Merchandise Policy
We are not responsible for your returned merchandise if it has been lost in transit after you shipped it back to us. You may want to insure your return because we cannot be held liable for any refund if we don't receive the returned merchandise.

By returning merchandise to us, you agree to the terms and conditions of the above policy.

Order Cancellation and Returns Policy
Please submit any cancellation by clicking here. Every effort will be made to cancel your order before it has been shipped. Note that we ship all orders within 1 business day of receipt. In the event that a cancellation is submitted (by filling out our form as per the above) after your order has already been shipped the refund will be subject to a 20% restocking fee of the purchase price (less shipping charges). Refunds can only be processed once we are in possession of the merchandise. Shipping and handling fees incurred by us will not be refunded.

In the event of a cancellation/order return after we have shipped (and before you have received the merchandise), please refuse delivery and do not attempt to accept the package otherwise you will be responsible for paying the return shipping fee and insurance to cover loss or damages. By refusing delivery the merchandise can be aeturned to our facility without either party incurring any further charges. Shipping and handling fees are strictly non-refundable.

If you have accepted delivery of the merchandise and are in possession of the merchandise, and you then decide to return the merchandise to us, then the cost of shipping the merchandise back to us will be for your own account. Shipping and handling fees will not be refunded.

By returning merchandise to us, you agree to the terms and conditions of the above policies.

Incorrect Address Policy
All postal services around the world are bound by regulations to only deliver items that have a full and correct address, particularly when the item has been sent by mail/post. If your address is incorrect or incomplete then your parcel will be returned to us. When deliveries are returned we will contact you and confirm that you have provided us with an incorrect postal address details. When you have reconfirmed or corrected your address details, we will correct the delivery address and place the reshipment on hold. We will release your order as soon as we have received your payment for the additional shipping fees.

Self-Diagnosis & Mis-Diagnosis Policy
We are not responsible for errors arising from self-diagnosis or mis-diagnosis. There is a 20% restocking charge for these returns if the shipping package has not been opened and a 50% restocking fee if the package has been opened whether the products have be used or not. Shipping and handling fees will not be refunded.

Money Back Guarantee
If you wish to claim a refund in terms of our Money Back Guarantee then please click here. The above refund policies do not apply to the terms and conditions of our Money Back Guarantee.


*Information Disclaimer: Please note that we cannot guarantee specific results as quoted in testimonials, or in any general claims made. Results are individual and can vary from person to person. For more information on our Money Back Guarantee please click here.


 

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