Shipping & Delivery Queries

Most of the answers to the questions we receive from our customers regarding shipping and late deliveries are covered in detail on our Frequently Asked Questions page.

The fastest way to get a detailed response to your query is to fill in the contact form below.


NEED TO CHANGE THE SHIPPING ADDRESS ON YOUR ORDER?

If you need to change your address on your order you must do so within 2 hours of placing your order. We cannot be held liable for wrong shipping addresses. If you need to change your address please click on this button...

Change Shipping Address NOW


Attention: AOL, Hotmail, Yahoo, Gmail users! 

If you do not receive a reply from us, this will be due to the limited functionality of your email account. Our policy is to answer every single email we receive within 24 hours during week days, and all enquires are addressed in this time.
The above email accounts are known to disallow receiving of messages that contain attachments, or links to webpages - and our replies will include these.

To avoid any problems, please try using another email account (other than the above listed ones). Also make sure that you whitelist us to ensure you to receive the mail you want!


Only use this form if;

1. Your delivery has not arrived in the time promised - remember to count using Business Days (weekends are excluded)

2. Your parcel has been damaged or opened.

3. You need to change the address on your order.

4. You have not received a tracking number.

5. You want to change your shipping details (this can only be done if we receive your message immediately after you have placed your order).

6. You want to cancel your order.


DO NOT use this form if;

1. You are unable to download free bonuses - click here instead.

2. You are experiencing any problems with our website - click here instead.


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