FAQ's
- Website Navigation
Q. "What is the best web browser
to use?"
A. We have developed this website to work on all web browsers.
The best visual experience will be on Internet Explorer, while
the fastest page views can be achieved on Firefox.
FAQ's
- Medical Advice
Q1. "Can you provide
me with any Medical Advice?"
A1. The short answer is "No" we cannot. We are ethically bound
to always refer you to your personal Doctor for all Medical
Advice for every ailment or disease. However, if you are unsure
about your Doctor's opinion then you are entitled to seek
a second opinion from say a Doctor who practices in Complimentary
and Alternative Medicines or as a Naturopath, Chiropractor,
Acupuncturist or similar.
Q2. "What type of
Doctors do you suggest that I consult with?"
A2. We suggest that you visit Doctors who practice in Complimentary
and Alternative Medicines, for example a Naturopath, Homeopath,
Chiropractor, Acupuncturist, or similar. This is because they
are far more open minded about Natural Medicines and your
future health. You are more likely to get far better long
term results from these Doctors because they focus on the
cause rather than treating the symptoms.
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FAQ's
- Placing and Processing an Order
Q1. "How
can I order Matula if I live in a country that is not included
in the list of countries on the PayPal online Order form?"
A1. We are currently working on this and will have an answer
for you shortly.
Q2. "I have a problem
with my order going through the PayPal system."
A2.One of the most common problems is when you don't enter
your name exactly as it appears on your Credit or Debit Card.
Please make sure to use the same case, Capitals or lower case
exactly as on your card. Another common problem is when you
have not entered all the details required by PayPal. Please
check that you enter all your details.
If you are still unable to complete your transaction
with PayPal then please call one of these numbers;
USA & Canada => 1-402-935-2050
United Kingdom => 08707 307 191
PayPal's friendly operators will be there to assist you. They
are open between the following hours:
4:00AM to 10:00PM Monday through Friday
6:00AM to 8:00PM on Saturday and Sunday
Q3. "If I don't have
a Debit or Credit Card can I still use PayPal?"
A3. PayPal accept Debit or Credit Cards. If you do not have
one of these cards, then try PayPal's eCheque payment facility.
We are currently working on another range of alternative payment
options as well.
Q4. "How do I place
my Matula Order?"
A4. You will find this facility at the bottom of the "Buy
Matula Now" page. Look for the "Buy Now" buttons for the respective
currencies and by pressing on the one relevant to your choice
you will automatically connect with the PayPal online ordering
process. Please follow the instructions and complete all the
information that PayPal require. When you have completed this
then click the "Process Order Now" button and your order will
be processed. PayPal will send you an Order Confirmation and
then we will also acknowledge that your Order has been received.
Q5. "After I have placed
my order how long does it take for ulcer-cure.com to ship
it to me?"
A5. It will take a maximum of 2 business days, but normally
we ship 1 business day after we have received your order. The
only exceptions will be when we have a Bank or Public holiday
in the country we ship from, or when we are waiting for additional
information from our customers.
Q6. "Can I place my
order for Matula over the phone?"
A6. At the moment we can only accept orders through PayPal.
We are currently working on a range of other payment options
that you will be able to use in the future.
Q7. "Can I buy Matula
anywhere else and do any Doctors supply it?"
A7. At present, Matula can only be purchased exclusively from
this website. We have recently introduced a program for Doctors
and other Health Care Professionals in the United States and
Canada who can recommend Matula Herbal Formula to you, and will be able
to order it on your behalf.
Q8. "I don’t
have a computer of my own. Can I ask a relative or friend
to place an order through PayPal on my behalf?"
A8. Yes you can. Please ask your relative or friend to enter
your name and address in the PayPal order processing page
section where it asks (Is your shipping address different
to your Billing Address?). We can then ship your order directly
to you. It is important that you ask your relative or friend
to add your name and address in the space provided because
we ship your order through Registered Airmail and you will
have to sign for it and show proof of your address when you
receive it. We use this method to ensure the least possible
risk through the Postal Service.
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Q1. "How long will
it take me to receive my order once it has been shipped?"
A1. This depends on whether you have chosen Registered Airmail
or the Fast Track Service. Please do note, however, that the
Fast Track Service is only available at the moment if you
live in the USA or Canada.
If you chose Registered Airmail you can expect
delivery between 8 to 14 days for most countries and between
5 to 8 days if you live in the United Kingdom. If you chose
the Fast Track Service then expect delivery in 3 - 5 business days.
Please note that all Matula Herbal Formula orders are shipped from South Africa. To ensure fastest possible delivery and that the freshest stock is delivered, we keep a small rolling stock with our distributor in the USA. Behind the scenes we courier replenishment stock everyday from South Africa to the USA to ensure we constantly have enough stock on hand to be shipped out by FAST TRACK delivery. To courier Matula Herbal Formula direct from South Africa your door would cost $93.00 which is simply outrageous. We have worked very hard to establish a far more cost effective Fast Track Delivery service at $42.95 - which is only $17.40 more than the Registered Airmail option that normally takes between 10 to 15 working days to reach you. Please do not be alarmed when you see a delivery cost of $4.95 to $5.15 on your parcel when it arrives - this only covers the cost of the final leg of your parcel's journey after it has been shipped from South Africa, via our distributor, to your address in the USA. Please also note that the $4.95 to $5.15 is not an additional charge - it is included in the $42.95 already charged.
Q2. "What shipping
method do you use?"
A2. At present we offer two shipping options - a Registered
Airmail (to all destinations) and Fast Track (to USA and Canadian addresses
only) Delivery Service to both physical street addresses
or PO Box Addresses, depending on what shipping address you
provide us with.
Q3. "When my order
arrives do I have to personally sign for it?"
A3. Yes, we send all order shipments by Registered Airmail
with a tracking number. When you receive your order you will
be required to produce proof of your personal identity that
links to your postal address or PO Box number. This will be
in the form of an ID Document or Passport. We have designed
it this way to make sure you get your order and eliminate
the possibility any fraud occurring.
Q4. "How can I check
the delivery status of my order, once it has been shipped?"
A4. This is a fairly simple process. A new system has just been put in place and is effective for all orders shipped after 04 August 2011.
For orders shipped AFTER 04 August 2011
If you would like to check the progress of your order within 3 days of receiving the shipment notification and Tracking Number e-mail we send to you, then you should click on this link; http://tracking.postoffice.co.za/. When the page opens simply enter the Tracking Number that we issued you with in the box labelled as 'Domestic Number' and then click submit. An example of the Tracking Number that we sent you will look like this:- RJ123456789ZA. The SA Post Office Tracking system applies to ALL countries no matter where you reside and all the way from when the parcel was shipped and up to when it was delivered.
Q5. "What would happen
if I made a mistake with my address and my parcel was returned
to to you?"
A5. All postal services around the world are bound by regulations
to only deliver items that have a full and correct address,
particularly when the item has been sent by Registered post.
If your address is incorrect or incomplete then your parcel
will be returned to us.
When deliveries are returned we will contact
you and confirm that you have provided us with an incorrect
postal address details. When you have reconfirmed or corrected
your address details, we will correct the delivery address
and place the reshipment on hold. We will release your order
as soon as we have received your payment for the additional
shipping fees. Once your payment has cleared, we will immediately
ship your order to you.
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FAQ's
- Contacting Us
Q1. "How can I contact
you?"
A1. You can click on the 'Contact Us' navigation button on
the top of this page or you can click
here to access this page now.
Q2. "Have you got a
Customer Services Center?"
A2. Yes we do indeed. Our trained and friendly Team are always
happy to deal with your enquiries, promptly, politely and
with your best interest at heart.
Q3. "What are your
business hours?"
A3. Our business hours are based on GMT (+00.00) in the United
Kingdom. Monday through Saturday from 9 am to 6 pm each day.
Q4. "After placing
my order I didn't receive confirmation from you by e-mail.
Why did this happen?"
A4. The cause of this is that some ISP's like AOL block some
incoming emails as spam or junk mail. To prevent this problem
and make sure that you receive all emails from ulcer-cure.com
This is all you have
to do in Outlook or Outlook Express;
1. On the Tools menu, click Options.
2. On the Preferences tab, under E-mail, click Junk E-mail.
3. Click the Safe Senders or Safe Recipients tab.
4. Click Add.
5. In the Enter an e-mail address or Internet domain name
to be added to the list box, enter @matula-naturals.com,
or "matula-naturals.com" or *.matula-naturals.com
and then click OK.
Click
here for more information on whitelisting please
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FAQ's - Using PayPal
Q1. "How
can I order Matula if I live in a country that is not included
in the list of countries on the PayPal online Order form?"
A1. You can now place orders and make direct payment into
our bank account. Simply click here
and choose the Flag that suits you best. Then follow the instructions
in the middle of the next page, where you are asked if you
would prefer to make a direct payment.
Q2. "I have a problem
with my order going through the PayPal system."
A2. One of the most common problems is when you don't enter
your name exactly as it appears on your Credit or Debit Card.
Please make sure to use the same case, Capitals or lower case
exactly as on your card. Another common problem is when you
have not entered all the details required by PayPal. Please
check that you enter all your details. If you still experience
problems please contact PayPal for further assistance, or
you can opt to make a direct payment (see
Q1 above).
Q3. "If I don't have
a Debit or Credit Card can I still use PayPal?"
A3. PayPal accept Debit or Credit Cards. If you do not have
one of these cards, then try PayPal's eCheque payment facility,
or alternatively, you can opt to make a direct payment
(see Q1 above).
Q4. "How do I place
my Matula Order?"
A4. You will find this facility at the bottom of this
page. Look for the "Buy Now" buttons and press on the
one relevant to your needs. You will automatically connect
with the PayPal online ordering process. Please follow the
instructions and complete all the information that PayPal
require. When you have completed this then click the "Process
Order Now" button and your order will be processed. PayPal
will send you an Order Confirmation and then we will also
acknowledge that your Order has been received.
Q5. "After I have placed
my order how long does it take for ulcer-cure.com to ship
it to me?"
A5. It will take a maximum of 2 business days, but normally
we ship 1 business day after we have received your order. The
only exceptions will be when we have a Bank or Public holiday
in the country we ship from, or when we are waiting for additional
information from our customers.
Q6. "Can I place my
order for Matula over the phone?"
A6. At the moment we can only accept orders through PayPal,
or directly into our bank account (see Q1). Our future plans
are to provide you with even more options to make payments.
Q7. "I don't have a
credit card or PayPal account. Can I ask a relative or friend
to place an order through PayPal on my behalf?"
A7. Yes you can. Please ask your relative or friend to enter
your name and address in the PayPal order processing page
section where it asks (Is your shipping address different
to your Billing Address?). We can then ship your order directly
to you. It is important that you ask your relative or friend
to add your name and address in the space provided because
we ship your order through Registered Airmail and you will
have to sign for it and show proof of your address when you
receive it. We use this method to ensure the least possible
risk through the Postal Service. O alternatively, you
can opt to make a direct payment (see Q1 above).
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FAQ's
- Matula Herbal Formula™
Q. "What are the ingredients
of Matula Herbal Formula™?"
A. All the ingredients are natural wild herbs. Click
here to see a detailed chart of the plant species.
Q. "How long do I have
to take the Matula treatment for?"
A. The Matula treatment covers 30 days. The dosage is two
cups of Matula Herbal Formula™ a day, one when you wake up in the
morning and the other before you go to sleep at night. Even
though you might be feeling better after two weeks or 14 days
we recommend that you complete the full 30 day treatment to
gain maximum benefit from it.
Q. "Can I take Matula
if I am pregnant?"
A. As a precautionary measure we advise all pregnant or lactating
women to consult with their Doctor before taking Matula. If
your Doctor agrees then you most certainly can take Matula.
Q. "Can my child take
Matula Herbal Formula™?"
A. As a precautionary measure we advise that all children
under the age of 12 years of age should only take Matula after
consultation with your Doctor.
Q. "Can I take Matula
if I am taking any blood thinning medication?"
A. We advise that you consult with your Doctor before taking
Matula Herbal Formula™ if you are on blood thinning medication.
Q. "Can I take Matula Herbal Formula™ if I am using other medications?"
A. Yes, you can take Matula quite safely with other treatents. Please note that if you are
on blood thinning medication that we advise you to consult
with your Doctor before taking Matula Herbal Formula™.
Please note there are NO
ALLERGIC REACTIONS OR CONTRAINDICATIONS WITH OTHER MEDICINES.
This is because Matula Herbal Formula™ has been clinically
tested and proven to be less toxic than an ordinary
cup of herbal tea.
Q. "Can I safely take
Matula after completing the first 30 days treatment?"
A. The answer is yes you can. Matula has been proven to be
non-toxic and there is no limit as to how long you can continue
taking it. The question is whether you really need it to continue
taking it, as all of our customers have only ever needed a
single treatment to eradicate all traces of H. pylori.
Q. "Is Matula also
effective in treating Acid Reflux, Dyspepsia and Candida Albicans?"
A. The answer is yes it does. Please
note that Matula is not recommended for treating Thrush or
Vaginal Candida. Matula also treats ailments
associated with the Duodenum, Stomach and Esophagus, commonly
referred to as the Upper Gastrointestinal Tract. It has also
been used to successful treat some lower GI Tract illnesses
like Non-Ulcerative Dyspepsia, Ulcerative Colitis, Dysbiosis,
Peptic/ Gastric/ Duodenal Ulcers, Diverticulitis and Leaky
Gut syndrome.
Q. "Why should I trust
Matula to help me when other treatments have failed?"
A. This is a simple question to answer. Matula has been clinically
tested and proven to eradicate all strains of H. pylori and
we guarantee this as well. For further information please
refer to the following links to the relevant pages in this
website.
Q. "Does Matula Herbal Formula
have any negative side effects?"
A. Absolutely none what so ever. Matula has been tested and
proven to be non-toxic and none of the thousands of patients
who have taken Matulasince 2006 have ever had
any side effects from the tea. Many patients also suffer simultaneously
from Candida Overgrowth without knowing about it, and experience
symptoms very similar to those of H. pylori. Click
here to read more about this.
Q."Matula seems to
be very expensive - why is that?"
A. It would appear that Matula is expensive but in reality
it works out cheaper than trying any other form of treatment.
Matula is a premium Herbal Treatment that will actually save
you money. The beauty of Matula is that you will only need
one 30 day treatment to get rid of H. pylori. So it is a one-off
expense. Matula Herbal Formula has been scientifically tested
and proven to eradicate H. pylori, and not merely treat the
symptoms. Matula Herbal Formula also carries a 100%
Money back Guarantee unlike any other medication you may
find.
Q. "I suffer from Acid
Reflux. If I take Matula do I also need to take an antacid
to reduce acid?"
A. From our experience it is not necessary. Most of our customers
have not taken any antacids during the treatment period with
Matula Herbal Formula™ and have always had outstanding results.
However, if in doubt please consult with your Doctor.
Q. "What is the most
effective test to determine whether I have H. pylori?"
A. We have found that the H. pylori Stool Antigen test is
accurate enough and also cost effective too. After completing
your treatment it is essential to wait between 3 to 4 weeks
before having a further H. pylori Stool Antigen test to accurately
determine your H. pylori status.
Q. "Why is Matula in
a Tea and not in tablets like other Medications?"
A . The primary reason why Matula is in a tea form is because
liquids are known to achieve 80% of absorption of the active
ingredients compared with tablets that can only achieve between
20 to 30% absorption. The second most important point is that
the liquid form of Matula Herbal Formula covers a far greater surface
area of the stomach lining and completely saturates the H.
pylori allowing enough time to kill it off. Interestingly
enough, the Chinese have used tea as an effective medium for
treatment for centuries with great success.
Q. "Do you have any
Quality Standards that you adhere to?"
A. Yes we certainly do. All the herbs in the Matula formulation
are sun dried and stored in food quality hygienic conditions.
After the milling process the blended herbs are subjected
to a lengthy steaming process. This ensures that all forms
of fungi and other bacterium are removed. Immediately after
this process the herbs are packed by an accredited manufacturing
facility that has FDA Registration, USDA NOP Production Standards
Certification, SGS Organic Production Standards Certification
and is also HACCP Registered. The herbs are first packed in
a tea bag and then into a foil sachet. This ensures freshness
and eliminates the absorption of any moisture. Matula also
has a shelf life of 2 years.
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FAQ's
- Dosage and Tips
Click here for Adult Dosage
// Click here for Child Dosage
TIP!
Drink Matula Herbal Formula™ on an empty stomach
For best results, Matula Herbal Formula™ should be taken
30 - 60 minutes before you have breakfast. At night, try and
wait at least 2 hours after eating before you take Matula
Herbal Formula™, and then retire for the night.
Recommended Dosage
for Adults and children over 12 years
Q1. "What is the recommended
dosage of Matula Herbal Formula™ for Adults?"
A1. The recommended dosage of Matula Herbal Formula™
is two cups per day. The first cup must be taken in the morning
after you wake up, and the second cup should be taken just
before you go to bed at night.
Q2. “What
dosage do you recommend if I have tested positive for Candida
Albicans?”
A1.For Adults we recommend two consecutive months treatment
of Matula Herbal Formula for Candida Albicans. This is simply
because Candida is a stomach yeast infection and the bacteria
multiply a lot quicker being in the fungal family. We have
found that using a good probiotic as a supplement with Matula
Herbal Formula helps to inhibit Candida Albicans in 60 days
Recommended Dosage
for Children under 12 years
0 to 2 year Olds
Use 300ml (about a full coffee mug) full of boiling
water. Add one tea bag and allow this to draw/stand for 10
to 15 minutes. Divide into four equal portions (of 75ml each)
and allow the child to drink one portion (75ml) first thing
in the morning about half an hour before a meal/ breast feed.
The balance of the three remaining portions must be retained
in a glass and sealed with cling film and then left in the
refrigerator. The next dose/portion must then be given to
the child just before they go to sleep at night. There will
now be two remaining doses/portions for the following morning
and evening. Repeat this process for 30 days.
2 to 6 year Olds
Use 300ml (about a full coffee mug) full of boiling
water. Add one tea bag and allow this to draw/stand for 10
to 15 minutes. Divide into three equal portions (of 100ml
each) and allow the child to drink the one portion (100ml)
first thing in the morning about half an hour before a meal/
breast feed. The balance of two remaining portions must be
retained in a glass and sealed with cling film and then left
in the refrigerator. The next dose/portion must then be given
to the child just before they go to sleep at night. There
will now be one remaining dose/portion for the following morning.
Repeat this process for the full 30 days.
6 to 12 year Olds
Use 300ml (about a full coffee mug) full of boiling
water. Add one tea bag and allow this to draw/stand for 10
to 15 minutes. Divide into two equal portions (of 150ml each)
and allow the child to drink the one portion (150ml) first
thing in the morning about half an hour before breakfast.
The second dose/portion must be retained in a glass and sealed
to cling film and then left in the refrigerator. This dose/portion
must then be given to the child just before they go to sleep
at night. Repeat the process for the full 30 days.
Over 12 years of age
Full Adult dose
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Refund Policy for Order
Cancellations
and Returned Orders
All Policies take effect from the moment that your order is received by us.
Refused Items Policy
If ordered product(s) are refused upon delivery, the returned products will
be subject to a 20% restocking fee. Shipping and handling fees will not be refunded.
Return
Time Policy
Please note that we cannot,
under any circumstances, accept any requests for the Return and refund
of your order where the time between Delivery and the claim for a Refund
exceeds 14 days. When and if you wish to claim we will require satisfactory
evidence from you in the form of a document from your Post Office or courier
service that clearly indicates the date you received your product/s. This
evidence must be scanned and sent to us together with your request
for a Refund. Shipping and handling fees will not be refunded.
Returned Merchandise Policy
There is a 20% restocking charge for returned items if the
package has not been opened.
There is a 50% restocking fee if the package
has been opened whether the products have been used or not. Shipping and handling fees will not be refunded on all returned items.
In the event of a cancellation/order return after we have shipped (and before you have received the merchandise), please refuse delivery and do not
attempt to accept the package otherwise you will be responsible
for paying the return shipping fee and insurance to cover
loss or damages. By refusing delivery the merchandise can be returned to our facility without either party incurring any further charges. All shipping and handling fees will not be refunded.
If you have accepted delivery of the merchandise and are in possession of the merchandise, and you then decide to return the merchandise to us, then the cost of shipping the merchandise back to us will be for your own account. All shipping and handling fees will not be refunded.
By returning merchandise to us, you agree to the terms and conditions of the above policy.
'Returned & Lost'
Merchandise Policy
We are not responsible for your returned merchandise if it has been lost in transit after you shipped it back to us. You may want to insure
your return because we cannot be held liable for any refund if we don't
receive the returned merchandise.
By returning merchandise to us, you agree to the terms and conditions of the above policy.
Order Cancellation
and Returns Policy
Please submit any cancellation by clicking here. Every effort will be made to cancel your order before it has been shipped. Note that we ship all orders within 1
business day of receipt. In the event that a cancellation is submitted (by filling out our form as per the above) after your order has already been shipped the refund will be subject to a 20% restocking fee of the
purchase price (less shipping charges). Refunds can only be processed once we are in possession of the merchandise. Shipping and handling fees incurred by us will not be refunded.
In the event of a cancellation/order return after we have shipped (and before you have received the merchandise), please refuse delivery and do not
attempt to accept the package otherwise you will be responsible
for paying the return shipping fee and insurance to cover
loss or damages. By refusing delivery the merchandise can be aeturned to our facility without either party incurring any further charges. All shipping and handling fees will not be refunded.
If you have accepted delivery of the merchandise and are in possession of the merchandise, and you then decide to return the merchandise to us, then the cost of shipping the merchandise back to us will be for your own account. All shipping and handling fees will not be refunded.
By returning merchandise to us, you agree to the terms and conditions of the above policies.
Incorrect Address Policy
All postal services around the world are bound by regulations to only deliver
items that have a full and correct address, particularly when the item has
been sent by Registered post. If your address is incorrect or incomplete
then your parcel will be returned to us. When deliveries are returned
we will contact you and confirm that you have provided us with an incorrect
postal address details. When you have reconfirmed or corrected your address
details, we will correct the delivery address and place the reshipment on
hold. We will release your order as soon as we have received your
payment for the additional shipping fees.
Self-Diagnosis
& Mis-Diagnosis Policy
We are not responsible for errors arising from self-diagnosis
or mis-diagnosis. There is a 20% restocking charge for these
returns if the shipping package has not been opened and a
50% restocking fee if the package has been opened whether
the products have be used or not. Shipping and handling fees will not be refunded.
Money Back Guarantee
If you wish to claim a refund in terms of our Money Back Guarantee then please click here. The above refund policies do not apply to the terms and conditions of our Money Back Guarantee.
Sources and references
All our information
is sourced from various digestive health experts,
a world renowned immunologist, and from these trusted websites;
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