IMPORTANT
NOTE:
ALL Policies
take effect from the moment we have shipped your order to
you.
RETURNS POLICY
Refused Items Policy
If ordered product(s) are refused upon delivery, the returned products will be subject to a 20% restocking fee. Please note that shipping and handling fees will not be refunded.
Return Time Policy
Please note that we cannot, under any circumstances, accept any requests for the Return and refund of your order where the time between Delivery and the claim for a Refund exceeds 14 days. When and if you wish to claim we will require satisfactory evidence from you in the form of a document from your Post Office or courier service that clearly indicates the date you received your product/s. This evidence must be scanned and sent to us by email together with your request for a Refund.
Opened Items
There is a 20% restocking charge for these returns if the shipping package has not been opened and a 50% restocking fee if the package has been opened whether the products have been used or not. Again, please note that shipping and handling fees will not be refunded.
Returned & Lost Merchandise
Policy
We are not responsible for your returned merchandise which has been lost in transit after you have sent it to us. You may want to insure your return because we cannot be held liable for any refund if we don't receive the merchandise.
Incorrect Address Supplied
All postal services around the world are bound by regulations to only deliver items that have a full and correct address, particularly when the item has been sent by Registered post. If your address is incorrect or incomplete then your parcel will be returned to us. When deliveries are returned we will contact you and confirm that you have provided us with an incorrect postal address details. When you have reconfirmed or corrected your address details, we will correct the delivery address and place the reshipment on hold. We will release your order as soon as we have received your payment for the additional shipping fees. Once your payment has cleared, we will immediately ship your order to you
CANCELLATION POLICY
Please submit any cancellation promptly in writing via email.
Email cancellations must contain the following: First name,
last name, order number, and email address. This information
must be identical to the information originally submitted
on your order. Please provide your phone number so that
we may contact you if we have questions in regards to canceling
your order, or to make arrangements with you in the event
that your order has already been shipped before we received
notification of cancellation.
We will make every effort to cancel your order
before your order has been shipped to. Note that
we ship all orders within 1 working day of receipt. In
the event that a cancellation was submitted (via email),
after your order has already been shipped the cancellation
will be subject to a 20% restocking fee of the merchandise
total, and shipping fees will not be refunded, as per our
Returns Policy above. Refunds can only be made once the returned
order has been received back at our facility.
In the event of a cancellation please do not
attempt to accept the package otherwise you will be responsible
for paying the return shipping fee and insurance to cover
loss or damages.
REFUND
POLICY
Our guarantee is expressly limited to the eradication of the H. pylori bacterium. If you still have the same symptoms after or during your treatment, then please click here for some important information about this.
In the unlikely event that you will need to claim a refund against our money back guarantee, we will require that you provide us with medical proof of an infection of H. pylori, both before and after taking Matula Herbal Formula™ treatment. Click here for more information.
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